Land Operating Forces Division (QLA) 

  • Provides DLA Forward Presence and execution at operational sites to include Customer Support Representatives and Customer Logistics Site Specialists.
  • Provides Customer Account Specialist support to Operating Forces DoDAACs; ensuring order processing accuracy/timeliness and prompt response to Supply Assistance Requests. 
  • Develops and adjusts demand plans to anticipate and meet operational customer requirements. 
  • Conducts customer site visits and coordinates training.  Collects and evaluates statistical data and actionable intelligence in order to anticipate customer needs.

Our Mission:

Using Order Fulfillment expertise, Customer Relationship Management and Forward Presence Footprint, provide direct logistics support to operational land service units and federal agencies by resolving unique and systemic requisition issues within the DLA supply chain.

Staffed by: Customer Account Specialists

Customer facing point of contact in the Customer Service Management (CSM) Cell.

Review requisitions and take actions necessary to minimize or eliminate delays in meeting customer requirements.

Customers are CONUS, OCONUS, and forward deployed

  • Expedite open Purchase Request (PR) or Purchase Order (PO) delinquent deliveries
  • Provide shipping information
  • Research requisition processing issues

Picture of an Armored Vehicle