Customer Support

DLA is committed to providing superior logistics customer support to both our Department of Defense and civil agency customers. DLA representatives are an integral part of DLA’s efforts to meet that commitment. Their mission is to provide quality customer assistance on a continuing basis and alert the proper DLA activities of significant problems that could affect our support, services, or customer satisfaction. They are also available to provide basic information about DLA and give you information on the DLA support initiatives that can best serve your particular needs.

The Land Customer Operations Directorate enhances demand planning and customer and weapon systems account management while also serving as Defense Logistics Agency's forward presence at select customer locations.

The Maritime Customer Operations Directorate is the customer-facing portion of the DLA Enterprise that is responsible for Customer Relationship Management (CRM) with Navy Surface, Subsurface, Operational Forces, Industrial, Coast Guard and Army/Navy Foreign Military Sales programs.