Requires Common Access Card
While DLA’s ticket system is changing, customers will continue to contact the CIC for any inquiries using the following methods:
For dialing questions, contact your local switch operator or email our Support Office at
firstname.lastname@example.org with your full DSN number and prefix
All tied together via our integrated materiel management system called Distribution Standard System (DSS) DLA DSS Material Tracker
DLA Distribution is a member of the Information Operations Panel (IOP) initiative and has established policies and procedures for DSS changes which encompass the nine steps of the DLA Collaborative Configuration Management Plan (CI#: DLA-CCMP-Version 2.0).
DLA Distribution DSS CM Plan presents a methodology by which Configuration Management (CM) is maintained throughout the development life cycle for Distribution Standard System.
DLA Distribution contributes to the collaborative effort by posting all IT initiatives that might interest other agencies to the Collaborative CM Web page.
Access to DSS will allow the customer to inquire shipment status, review carrier manifest, check for multi-pack, determine who the carrier is, check for stock, review the NSN history, check receipts, check MRO history, check CCP receipts, shipments and history, etc.
Requesting DSS access: Every individual who wishes to access DSS will have to submit a new System Access Authorization Request (SAAR) through AMPS . In AMPS they will be requesting the Role Based Access Controls (RBAC) User Role needed to perform their job.
DPMS is a Modern Distribution Planning and Management System within DLA that enables the DLA/DLA Distribution to better manage the movement of products from vendors and distribution centers to customers as well as reverse logistics, resulting in greater coordination, visibility and stock positioning. DPMS is a vital, robust DSS enhancement system, which will allow DLA to provide greater flexibility in the movement of their products, to all customers, with added support to our soldiers worldwide.
The Importance of DPMS to DLA:
For access problems or technical issues please contact the Enterprise Service Desk at:
Toll Free: 1-855-352-0001
DSN: (CONUS) 855-352-0001 (OCONUS) 94-855-352-0001