Customer and Vendor Assistance
Customer Interaction Center
The DLA Customer Interaction Center is staffed 24 hours a day, 7 days a week, including government holidays. Dedicated, knowledgeable agents are standing by to provide real time answers to your real world logistics needs. Agents are able to assist you with locating a supply item and answer questions about various systems and programs geared towards your logistics and supply needs.
You can reach the Customer Interaction Center via phone at 1-877-DLA-CALL (1-877-352-2255) or DSN CONUS/OCONUS: 877-352-2255 or through email at email@example.com.
For Energy specific assistance contact DLA Energy Help Desk at firstname.lastname@example.org or 1-800-446-4950.
Self Help Center
This provides a DLA-wide list of frequently asked questions with answers and access to online tools that will answer many customers basic questions related to doing business with DLA. DLA’s self-help tools offer immediate resolution of inquiries such as requisition or backorder status, and on-hand status and on-hand stock availability. Visit the Self Help Center for more information. Some of the online tools may require individual login names and passwords.
DLA Energy issues its solicitations through the government point of entry Federal Business Opportunities. Vendors should be suspicious of any solicitations not publicized on FedBizOpps.